Shirts
Knitwear
Winter Arrivals
Trousers
Accessories
1. Do I need to create an account to place order?
All you need is an email address to start placing an order but when you create an account at Brian Oak you have a lot of perks and benefits. Some of which include loyalty rewards and discounts, ease of order tracking, faster order placement and checkout process as well as email updates on latest trends, our sales, style inspiration, etc.
2. What should I do if I have forgotten my account password?
You do not need to worry if you have forgotten your account password. Just click on ‘Forgot my password’ on our sign-in page and write your email address. You will then receive a “reset your password” email through which you can easily set a new password.
3. How do I place an order on the Brian Oak’s website?
Here is a step by step guide on how to place an order on Brian Oak’s website:
A. First choose a category from the top navigation menu bar.
B. Next choose your required product.
C. From the product detail page, select a suitable size, colour, quantity and then click ‘Add to bag’.
D. When you have added all the required items, advance to Checkout under ‘Bag’.
E. Log in to your account or if you do not have an account, just enter your email address to continue.
F. Provide your address and payment details, choose a delivery method, and finalize your order.
You will then receive a confirmation email of your purchase after which we will pack and dispatch it to you. We will keep you informed throughout the process on your email.
4. Can I cancel my order?
At Brian Oak, we make sure we process, pack and dispatch your order as soon as possible. In case you have changed your mind, we request you to inform us via email at info@brianoak.com
5. How will you pack my order?
We make sure your order reaches you in the perfect condition and for that we use the most reliable and protective packaging.
6. I want to add more items to my existing order?
We understand you might need to make changes or add items to your order. Here's how it works:
If your order has not shipped yet: You can easily edit your order directly through your account or by contacting us.
If your order has already shipped: We cannot make changes to orders that are on their way to you. However, if you would like to add additional items, you can place a new order and let us know right away. We will do our best to see if we can combine the shipments to save you time and hassle.
7. I did not receive any confirmation email even though my order has been placed?
Do not worry if you are having trouble finding your confirmation email. Here are some steps to help:
8. Where do I find information regarding sizing?
You can find the sizing details directly on the product details page, near the product description. We also have a dedicated size guide link conveniently located in our website footer for easy access.
9. Will my info be safe with you guys?
We take your data security seriously. We use industry-standard security practices to protect your data, including encryption and secure storage. We are committed to protecting your privacy and will never sell or share your information with third parties without your consent. Our Terms and Conditions page outlines our data privacy practices in detail.
10. I am having trouble placing an order online?
Do not worry, we are here to help! Contact us on WhatsApp (+44 7950 328498) for quick assistance or email us at info@brianoak.com, and we will guide you step by step to complete your order smoothly.
11. What payment method do you accept?
We accept a variety of secure payment options, including:
1. How to track my order(s)?
Tracking your orders at Brian Oak is simple and easy. Once we have processed and shipped your order, you will receive an email or text message notification with the complete tracking details and a tracking number. Just click on the provided link to get real-time updates on your order's status.
2. My order is taking longer than expected to arrive. What should I do?
We understand the importance of timely deliveries. If you experience delays in tracking your order on our associated courier's website, please reach out to our dedicated customer service team. You can contact us via email at info@brianoak.com, We shall swiftly investigate the status of your order and provide immediate updates.
3. Which courier services does Brian Oak use for order delivery?
At Brian Oak, we have currently partnered with a reputable courier service i.e. Royal Mail to provide the best delivery experience to our customers.
4. What are the shipping options, delivery times, and charges for UK?
For our valued UK customers, we offer a range of delivery options:
One extra business day is required for delivering trousers.
Please note: Sundays and public holidays are excluded from our next-day delivery service. In case of any unavoidable event like natural disasters or if you have any custom requests for your order, we will require an additional 3-5 working days for processing.
5. What should I do if some items are missing from my order when I receive it?
We always make sure our customers do not have to face any inconvenience but in case there are some missing items in your order, please contact us immediately via our WhatsApp number or email address. We will promptly address and resolve your issue.
6. Can I change my delivery address after I have placed an order?
While our aim is to accommodate all your requests, changing your delivery address is most effective before order processing. When change is required, please reach out to our customer support team through our Contact Us page as soon as possible. Once the order is in the processing stage, changing the delivery address becomes more challenging.
7. Do you offer free shipping or I will have to pay shipping charges?
At Brian Oak, we offer free shipping on orders above £40. Shipping charges apply to orders below this. You can easily confirm the shipping fee at the checkout page or also check the details in our shipping policy.
8. Does Brian Oak have any flagship stores in the UK?
In this digital age we aim to provide utmost convenience to our customers and operate as an online store. Currently we do not have any physical flagship stores in the UK.
9. What is the worldwide shipping cost?
Shipping charges may vary depending on your location. Here is a quick breakdown:
If you have any further questions about shipping, feel free to contact us.
1. How can I return my order?
Returning your order at Brian Oak is a customer-friendly process. To initiate a return, complete the included return form or download a new one here. If you cannot use the original packaging, pack the item securely and send it to our address below along with the completed form:
Unit 0304Access Storage Industrial Estate,15 Tottenham Ln,Cranford Way,LondonN8 9DJ, UK
2. How long will it take to process my refund?
After successfully verifying your return, we will process the refund using your original payment method. We target on handing refund requests within 14 days.
3. Which of my order cannot be returned?
You can return products purchased on Brian Oak's website for a full refund or exchange within 28 days of dispatch. Some conditions apply, such as we do not accept altered products. Also, undergarments and socks cannot be returned or refunded for hygiene reasons.
4. How do I report a defective item in my order?
We have a keen focus on quality and precision and understand how frustrating it can be to receive a defective item. To resolve the matter quickly and efficiently, we request you to share the defected item’s picture with us timely via WhatsApp. Our friendly customer support team will be happy to assist you further and get the issue resolved as soon as possible.
5. When can I expect to receive my refund?
Once we receive your returned item, we will inspect it and notify you of the refund approval status. If approved, we will process the refund using your original payment method. Refunds are typically handled within 14 business days.
6. I have not received my refund, can you help me?
We are here to help! Kindly contact us with your order number via WhatsApp (+44 7950 328498) or email, and we will look into it right away.
7. I am missing a return form?
No worries! The return form is available in our Returns & Refund Policy section on our website. You can also download it directly by clicking here. If you need further assistance, feel free to contact us.
8. Can I exchange the size of an item I have already received?
Exchanges are super easy at Brian Oak. Simply download the Return and Exchange Form, fill it out with your preferred size, and send the item back to us within 14 days of receiving your order. We will take care of the rest.
1. What is welcome code and how I can use it?
When you join the Brian Oak Family by subscribing, you will receive an exclusive 10% off welcome code for your first purchase. Using it is easy:
· Simply copy the code
· Paste it into the promo code box at checkout
Enjoy your savings and happy shopping!
2. Is it necessary to subscribe to your Newsletter?
We respect your preferences and believe in empowering your choices. While subscribing to our newsletter is not mandatory, it unlocks a world of perks just for you. By subscribing, you gain access to exclusive deals, trend alerts, and a lot more.
3. My promo code is not working. Can you help?
Of course. Contact us directly via WhatsApp (+44 7950 328498) or email (info@brianoak.com), and we will make sure your promo code is sorted and working perfectly for you.
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